1. Introduction
Welcome to Wint India (accessible via wintindia.com or related dynamic applications, referred to as "the Platform", "we", "us", or "our"). This Privacy Policy applies to all site visitors, end-users looking for local services ("Users"), verified businesses or professionals offering services ("Merchants"), and marketing partners or brokers ("Partners").
By utilizing our directory matching services, initiating calls, or accessing merchant dashboards, you expressly acknowledge and accept the processing practices defined in this Policy. If you do not agree with these provisions, please terminate your usage of our services immediately.
2. Information We Collect
We gather different parameters of personal information depending on your interface role:
For End-Users
- Contact details: Phone number and email address provided during lead generation inquiries.
- Attribution Data: Localized search query terms, selected business categories, and service preferences.
- Metadata: IP addresses, geographic location data (to recommend close businesses), and browser identifiers.
For Merchants
- Business Profile: Registered legal name, logo, category maps, physical locations, operational hours, and contact numbers.
- Auth Credentials: Secure email, phone number, hashed password, or third-party (Google) authentication tokens.
- Lead Records: Logs of inbound client calls, response times, conversion tags, and active pricing/billing rates.
For Partners
- Referral Records: Channel partner identifiers, generated merchant registrations, commissions, and payout schedules.
- Identity Data: Legal details required for payouts, tax forms, and secure dashboard verification codes.
3. How We Use Information
Your information is critical to driving a high-quality matchmaking portal. Specifically, we process your data to:
- ✓ Route consumer phone calls and electronic lead forms to matching local merchants.
- ✓ Build precise analytics for merchants on call volumes, peaks, and conversions.
- ✓ Verify identities of our channel partners and coordinate recurring payout commissions.
- ✓ Prevent spam, fake inquiries, and fraudulent lead manipulation using secure validation scripts.
4. Inbound Calls & Call Recording Policy
Because Wint India operates as a central telecommunications router for B2B local service calls, special provisions apply to all call activities:
⚠️ IMPORTANT NOTICE FOR MERCHANTS & USERS:
Calls routed through Wint India trackable numbers may be recorded for quality assurance, lead dispute resolution, and operational audit trails.
- Merchant Duty: It is the merchant's absolute legal responsibility to ensure that they are in full compliance with local wiretapping or recording notifications, including two-party consent laws where applicable.
- Retention: Audio recordings are saved securely in our encrypted vaults and are automatically purged after 30 days unless disputed or requested by legal process.
5. Data Sharing & Matching
We protect your personal information carefully and only share data under the following parameters:
Merchant Matchmaking: When a user submits an electronic quote form or requests a callback, we share your contact information and service needs with maximum three (3) active, highly-rated merchants to prepare competitive pricing.
No Marketing Lists Sold: We do not sell, rent, or distribute personal user directories to unsolicited third parties for secondary marketing campaigns. Your details are strictly handled to execute your direct request for B2B local service routing.
Legal Mandates: We may share data with legal authorities if required to do so by a valid subpoena, court order, or to defend our rights against system abuse or terms of service violations.
6. Your Rights & Choices
Depending on your regional jurisdiction (such as California (CCPA/CPRA) or the European Economic Area (GDPR)), you possess clear choices regarding your data:
Right to Access / Portability
Request a structured digital copy of all personal records we hold for your phone or email profile.
Right to Erasure ("Right to be Forgotten")
Request complete removal of your phone record, call history, or business profile from our live directory servers.
Opt-Out of Communications
Decline marketing SMS alerts, email bulletins, or call attribution logs by replying "STOP" or using dashboard options.
Correct Inaccuracies
Merchants and Partners can instantly update critical details directly via their portal profile settings.
7. Security & Retention
We utilize secure sockets layers (SSL/TLS) encryption to protect all electronic lead forms, API calls, and session tokens. Our backend infrastructure is securely compartmentalized with access controls restricted to authorized platform engineers.
Retention limits: We retain merchant account information as long as the merchant profile is active. User leads and anonymous call logs are retained for analytical reports for up to twenty-four (24) months before automated aggregation or redaction.
8. Contact & Support
If you wish to exercise your privacy rights, dispute a call record, or ask clarifying questions regarding this policy, reach out to our dedicated privacy desk: